Our state of the art system features a collaborative reporting capability that links the power that comes from 4 leading mystery shopping providers that utilize one software platform for all programs.

This collaborative reporting component provides each client with a variety of reports that are meaningful to each level of your organizational structure. These reports pinpoint training initiatives, target information that will assist in making better decisions in operating your business, and highlight outstanding performers.

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A brief snapshot of our online reporting capabilities includes:

Powerful Survey and Scoring Options
With over 15 question types, text size and color formatting, conditional question logic, company logos and European units, our reporting system has immense flexibility for creating your forms. Furthermore, it allows for sectional scoring, sub-sectional scoring and cross sectional scoring. If your program requires unusual scoring systems, our custom scoring feature can implement even the most complex scoring logic.

Online Survey Collection
Our shoppers will fill out their surveys online, allowing data to be entered directly into the database (no re-keying in surveys, no faxes, no phone calls). Our system also screens shopper surveys for missing answers or insufficient answers and immediately highlights the problem areas to shoppers.

Survey Review/Edit
Our system supports multiple levels of review for those situations that require two or more reviews, and includes powerful tools such as spell checking and grammar checking in multiple languages.

Report Distribution
Multiple tools for distributing survey results to you. Automated emails can notify managers when a new shop is ready for viewing. Bulk Distribution tools can email every manager a personalized list of instant links to online reports. Finally, our remarkable PDF constructor engine can compile thousands of reports into one PDF "book", allowing you to print a batch of surveys in one pass.

Shopper Recruitment
Our online shopper registration allows for extremely rapid recruitment, and can be configured to capture any shopper demographics your company needs for reporting or screening purposes. It encrypts all transmissions of personal data to ensure proper data security.

Automated Scheduling
Our Autoscheduler is designed to create, advertise, and assign extremely large numbers of shops with only a few clicks.

Shoppers are pre-screened according to your criteria for each shop (i.e. age, gender) and receive direct emails with shops in their area.

Statistics for each shopper (quality rating, last shop, number of recent shops) are displayed during the assignment phase, allowing our schedulers to rapidly decide on the best shopper for any given shop.

Upon assignment, shoppers are automatically emailed all necessary information to perform their shop (instructions, web site address, login info, shop location, shop date).