The Benchmark Collaborative

We are more than a mystery shopping provider. When 4 of the customer service research industry's leading entrepreneurs come together to customize programs for leading businesses nationwide, a cohesive team is formed that offers “best in its class” service improvement programs that are delivered on an integrated state-of-the-art online reporting system.

Large scale programs often require the utilization of multiple mystery shopping providers. In this instance, results are presented in varied formats and programs are managed and implemented with much diversity. The Benchmark Collaborative counters these obstacles. Not only do you have 4 providers initiating your program, but you also have 4 providers that share a collaborative on line reporting system which offers you feedback in exactly the same format and all in the same place.

The Benchmark Collaborative partners with clients to develop and execute programs that observe, evaluate, benchmark and improve the total customer experience. Serving the nation's leading businesses, we combine the service level and spirit of an entrepreneurial culture with the resources of one large research entity.  Services include mystery shopping programs, customer satisfaction surveys, and other customer experience measurement solutions.